Contact

FAQ’s

Orders & Shipping

Q: How do I place an order?
Simply browse our online store, add desired items to your cart, and proceed to checkout.

Q: What payment methods do you accept?
We accept:

  • Major credit/debit cards.
  • PayPal.
  • Bank transfers.

Q: Do you offer international shipping?
Yes, we ship internationally. Shipping costs and delivery times vary based on destination.

Q: How can I track my order?
Once your order is dispatched, you'll receive a tracking number via email to monitor your shipment's progress.


Returns & Exchanges

Q: What is your return policy?
We accept returns within 14 days of delivery, provided items are unused and in their original packaging. Customized or personalized items are non-returnable.

Q: How do I initiate a return or exchange?
Contact our customer service team with your order number and reason for return. They'll guide you through the process.

Q: Are there any return fees?
Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.


Additional Information

Q: Can I purchase a gift card?
Yes, we offer digital gift cards in various denominations. They're perfect for any occasion.

Q: How can I contact customer service?
You can reach us via email at bydaydot@outlook.com please allow 24 hours for response excluding weekends. 

Returns & Refunds

Refunds & Returns Policy

Last updated: [July 2025]

At Day Dot, we hope you love your purchase as much as we loved curating it for you. However, if something isn’t quite right, we’re here to help.

Returns

We accept returns within 14 days of delivery. To be eligible for a return:

  • Items must be unused, in original condition, and in original packaging.

  • Proof of purchase is required.

  • Return shipping at buyers cost

Please email us at bydaydot@outlook.com with your order number and reason for return, and we’ll guide you through the process.

Unfortunately, we cannot accept returns on:

  • Sale items

  • Gift cards

  • Personalised or custom items

  • Earrings (for hygiene reasons)

Refunds

Once we receive and inspect your returned item, we’ll notify you of approval or rejection.
If approved, your refund will be processed to your original payment method within 5–10 business days.

Please note:

  • Original shipping costs are non-refundable.

  • Return shipping is the customer’s responsibility unless the item is faulty.

Exchanges

We don’t currently offer exchanges. If you'd like a different item, simply return your item and place a new order.

Damaged or Faulty Items

If your item arrives damaged or faulty, please contact us at bydaydot@outlook.com within 3 days of delivery with photos, and we’ll arrange a replacement or refund.

Privacy Policy

Privacy Policy

Last updated: [July 2025]

At Day Dot, your privacy matters to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or make a purchase from us.

What We Collect

When you visit our site, place an order, or contact us, we may collect:

  • Your name, email address, and phone number

  • Shipping and billing address

  • Payment details (processed securely through our payment provider)

  • Information about your browser and device (via cookies)

How We Use Your Information

We use your information to:

  • Process and deliver your order

  • Contact you with order updates or customer support

  • Improve your experience on our site

  • Send marketing emails (only if you’ve opted in — and you can unsubscribe at any time)

Sharing Your Information

We do not sell or rent your personal information. We only share it with trusted third-party services we use to run our store (like payment processors, delivery partners, and email services).

Cookies

Our website uses cookies to give you a smoother shopping experience. These help us remember your preferences and understand how visitors interact with our site.

You can disable cookies through your browser settings if you prefer.

Your Rights

You have the right to:

  • Access, update, or delete your personal data

  • Withdraw consent at any time (for example, unsubscribe from marketing)

  • Contact us with any questions about how your data is handled

Contact Us

For questions about this policy or your personal information, contact:
📧 bydaydot@outlook.com
📍 BY DAY DOT LIMITED