Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at bydaydot@outlook.com. Please note that returns will need to be sent to the following address: please get in touch.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at bydaydot@outlook.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at bydaydot@outlook.com.
Returns & Refunds Policy
Effective Date: 5 June 2025
At By Day Dot, we want you to love your purchase. But if something’s not quite right, we're here to make things simple. This policy outlines how to return an item, request a refund, or make an exchange, in line with UK consumer protection laws.
1. Your Right to Cancel (UK Consumer Contracts Regulations)
Under the Consumer Contracts Regulations 2013, you have the right to cancel your order within 14 calendar days of receiving your items, for a full refund including basic delivery charges.
To cancel, please email us at bydaydot@outlook.com within 14 days of receiving your item(s). You then have another 14 days to return the goods.
2. Eligibility for Returns
You can return most items within 30 days of receiving them, provided they are:
- Unused and in a re-saleable condition
- In the original packaging (where applicable)
Items that cannot be returned include:
- Personalised or custom-made products
- Perishable items (e.g., food or flowers)
- Hygiene-sensitive items (e.g., skincare or cosmetics) that have been opened
- Digital downloads once accessed
3. How to Return an Item
To return a product:
- Email us at bydaydot@outlook.com with your order number and reason for return.
- We'll provide return instructions and the address (see below).
- Pack the item securely and send it using a tracked delivery service (recommended).
Return shipping costs are your responsibility, unless the item is faulty or sent in error.
4. Faulty or Damaged Items
If your order arrives faulty or damaged, please contact us within 48 hours of delivery at bydaydot@outlook.com, including your order number and photos of the issue.
If confirmed, we will offer a replacement, repair, or full refund—including any return shipping costs—in accordance with the Consumer Rights Act 2015.
5. Refunds
Once your return is received and inspected, we'll notify you via email. If approved, your refund will be processed to your original payment method within 5–10 business days.
We will refund the original delivery cost only if:
- You cancel under the 14-day cooling-off period, or
- The item was faulty or incorrect
6. Exchanges
We do offer exchanges depending on product availability. Please contact us first to arrange an exchange and check availability.
7. Holiday Returns
During the holiday period (1 November – 31 December), we extend our return window to 60 days for added flexibility. Items must still meet our standard return conditions.
8. Contact Us
If you have any questions or need assistance, please get in touch:
📧 Email: bydaydot@outlook.com
📍 Returns Address: Provided upon request
📞 Phone: 07875967347